At Trend Art Craft, we aim to provide a smooth and transparent shopping experience for customers while supporting independent artists and artisans. This Shipping and Returns Policy explains how orders are processed, shipped, and handled if returns or exchanges are required.

By placing an order on trendartcraft.com, you agree to the terms outlined below.

1. Shipping Information

1.1 Shipping Regions

Trend Art Craft currently ships orders to:

  • Ghana (nationwide)
  • Selected international destinations (availability depends on seller and product type)

Shipping availability may vary depending on the artisan, product size, and destination. Any delivery limitations will be clearly displayed at checkout.

1.2 Order Processing Time
  • Ready-made items: Typically processed within 2–5 business days
  • Handmade or custom-made items: Processing times vary and will be clearly stated on the product page

Orders are processed after payment confirmation. Weekends and public holidays are not included in processing timelines.

1.3 Estimated Delivery Timelines

Estimated delivery times begin after order processing:

  • Ghana (local delivery): 2–7 business days
  • International delivery: 7–21 business days, depending on destination and customs clearance

Please note that delivery times are estimates and may be affected by courier delays, customs processing, or unforeseen circumstances beyond our control.

1.4 Shipping Fees
  • Shipping costs are calculated at checkout based on location, item size, weight, and delivery method.
  • Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.
1.5 Order Tracking

Where available, tracking details will be shared via email once your order has been dispatched. Some handmade or custom items may not include tracking, depending on the delivery method used.

2. Handmade and Custom Item Exceptions

Trend Art Craft is a marketplace for handcrafted and custom-made products. As such:

  • Many items are made to order and may have longer processing times
  • Minor variations in colour, texture, or finish are natural and part of handmade craftsmanship
  • Custom-made or personalised items are not eligible for return or exchange, unless they arrive damaged or defective

These exceptions will always be clearly stated on the relevant product pages.

3. Returns and Exchanges Policy

3.1 Eligibility for Returns

You may request a return or exchange if:

  • The item arrives damaged or defective
  • The wrong item was delivered
  • The item significantly differs from the product description

Requests must be made within 7 days of delivery.

3.2 Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made or personalised products
  • Digital products or downloadable content
  • Items marked as “Final Sale”
  • Items damaged due to misuse or improper handling after delivery
3.3 Return Condition Requirements

To be eligible for a return:

  • Items must be unused and in original condition
  • Original packaging must be included where applicable
  • Proof of purchase is required

Trend Art Craft reserves the right to reject returns that do not meet these conditions.

3.4 Refunds
  • Approved refunds are processed to the original payment method
  • Refund timelines depend on the payment provider and may take 5–10 business days
  • Shipping fees are non-refundable unless the return is due to an error on our part

4. How to Request a Return or Shipping Support

For all order, shipping, return, or delivery-related enquiries, please contact us at:

Email: info@trendartcraft.com

Include your order number, item details, and clear photos (if applicable) to help us resolve your request efficiently.

5. Policy Updates

Trend Art Craft reserves the right to update this Shipping and Returns Policy at any time. Changes will be posted on this page, and continued use of the website indicates acceptance of the updated terms.